Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at theunbuttonable@theunbuttonable.com.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

You can always contact us with any return questions at theunbuttonable@theunbuttonable.com.

Damages and Issues

Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We’ll evaluate the issue and make it right.

Exchanges

The fastest way to get a different size or item is to return the item you have. Once the return is accepted, you can place a separate order for the new item.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know if the refund was approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at theunbuttonable@theunbuttonable.com.